The REVEAL™ mattress recommendation system uses pressure-imaging technology to educate customers with a dynamic, high-resolution image of their body pressure measured on a mattress.
This approach to showing the comfort and support a mattress can provide, helps remove customer uncertainty and confusion. Customers are confident they have found the right mattress, which leads to faster decision-making and fewer returns. Following is the brief from REVEAL™ system:
“Our retail clients and manufacturers have found that the REVEAL™ system has helped improve store performance by:
- Increasing store traffic:
- “Customers search out our stores for our pressure imaging system.” – Large US mattress retailer.
- Increasing closing rates:
- “Our closing rate was 30% and increased to 60% using REVEAL, and after a year found that our closing rates were closer to 80%.” – Large European mattress manufacturer and retailer.
- “Our closing rate is now around 100%. We do appointment selling and use REVEAL technology during our mattress fitting process. When you take the time to find the right bed for a customer, how can they possibly walk away?” – Regional custom mattress manufacturer and retailer.
- Increasing the average unit selling price (AUSP):
- “REVEAL makes up-selling simple for our sales people. Our AUSP has increased by 30% – 50% across all stores. ” -Large Canadian mattress and furniture retailer.
- Reducing product returns:
- “We have found the numbers of mattresses being returned to us has been cut in half. Our policy is to guarantee your sleep set satisfaction for 90 days, so 50% less returns means an increase to our bottom line.” – Major US mattress retailer.
- Increasing the quality of customer experience.
- “REVEAL technology lets us create a better experience for our customers than we’ve been able to do in the past. Customers come into our showroom and see 30 – 50 mattresses – the REVEAL system cuts out about 2/3 of them, based on the customers’ sleep profile and price-point. So now our customers don’t have to try out all the beds and we can focus on what’s best for them.” – Large US mattress retailer.
- Increasing customer satisfaction.
- “This technology educates the customer and helps them to easily select the mattress for them. We rarely have customer’s return mattresses and we get a lot of referrals.” – US mattress manufacturer and retailer.
- Increasing salesperson credibility and expertise.
- [REVEAL] brings the medical field into play and how pressure point relief is important to mattress selection. Now customers can select a mattress that’s best for their body type, not based on what initially feels good.” – US mattress retailer.”
Increase your selling power with the REVEAL™ retail mattress recommendation system.
On the ‘softer’ side, the benefits for mattress retailers are that using the REVEAL system:
- Provides a more consistent selling process: the 3-Step software process guides salespeople and customers through the mattress fitting experience
- Builds trust with customers because the system provides an unbiased recommendation for the type of mattress most suitable for customers’ comfort and support needs.
- Increases customer confidence: removing customer uncertainty and confusion increases the likelihood of a purchase.
- Higher closing rates: Customers who are confident they have found the right mattress for their body are more likely to purchase sooner.
- Attracts more traffic and word of mouth. Customers that are happy with their REVEAL™ experience and purchase are more likely to tell their friends and family about their unique shopping experience that REVEAL provides.
The REVEAL™ mattress recommendation system offers:
Real-time insights and the unbiased approach customers want.
Simplicity and consistency: REVEAL is quick and easy to use. Provides a more consistent selling process with its simple three-step workflow that guides salespeople through the REVEAL™ experience.
Strengthens and reinforces branding and sales processes. REVEAL offers customized branding and recommendation opportunities.
REVEAL™ by XSENSOR
REVEAL™ is the leading technology that is changing the retail mattress buying experience and improving sales for retailers around the world. Created specifically for the retail mattress market by award-winning pressure mapping innovator XSENSOR®, REVEAL™ uses a highly accurate pressure imaging system to display a dynamic, high-resolution body pressure image that assists in mattress recommendations.
XSENSOR
XSENSOR® Technology Corporation is an award-winning innovator in the field of pressure imaging for use in sleep research, automotive testing, and pressure ulcer prevention for over 15 years.
XSENSOR® develops pressure imaging technology that delivers the practical, real-world benefits of personal comfort and patient safety.
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